FAQs
Flowater
FREQUENTLY ASKED QUESTIONS
Refill Stations are very energy efficient. They plug into a standard electrical wall outlet (110 v) and runs off 121 volts, 2.5 amps, 117 watts, and 60hz at max draw. The built-in ambient light sensor goes into sleep mode during periods of low use.
Most of the Refill Station (sides and tanks) is stainless steel. The center fill area is injection molding (an eco-friendly process that reuses scrap materials and generates minimal waste) and the front panels are high strength polycarbonate.
Refill Stations are built for a 10-year life, if maintained properly.
Dimensions: 16’’ length, 18’’ width, and 68’’ height.
Weight: ~ 125 lbs.
No. At any time, Refill Stations have 7 gallons of purified water, available on demand. Every time water is dispensed, the Refill Station tanks automatically refill so there’s always fresh, cold, and filtered FloWater available.
The dispensing area of the Refill Station will easily fit all types of vessels: kitchen glasses, water bottles of all sizes (even 50oz), and cooking pots.
Refill Stations comply with the requirements of the Americans with Disabilities Act.
FloWater Refill Stations have been designed for maximum hygiene and sanitization:
Soft-touch buttons that are flat and can be easily cleaned and wiped free of contaminants with disinfecting wipes.
A large fill area with a fully recessed dispensing nozzle with no bottle contact, eliminating cross-contamination from bottle to bottle.
FloWater Refill Stations contain an ozone-generating device that disperses consistently throughout the day. Ozone is one of the most potent sanitization mechanisms available and is destructive to viruses and bacteria.
There are several options for in-home Refill Station location. Refill Stations have to be installed within 100 feet of a water and drain source, and within 10 ft of a power source (wall outlet). Typical sources are sinks, refrigerators, and washers. With the 100 ft rule, Refill Stations can be installed in or near your kitchen, pantry, utility room, washer/dryer room, or the garage.
FloWater recommends having the Refill Station installed by a certified plumber or technician. ARS Services, LLC is one recommended installation provider who operates nationally and is familiar with FloWater’s Refill Stations.
An installation/user manual will ship with the Refill Station.
Once you set up a service appointment with ARS Services, LLC, they will talk you through the process of installation and schedule it with you. The actual onsite installation, should take less than 2 hours, depending on desired location.
A DIYer with significant plumbing skills could handle the project, though it is recommended to have ARS Services, LLC do the install for you.
An installation/user manual will ship with the Refill Station.
No. Depending on your desired installation location, the service technician can run lines behind a wall so they are not visible. The service technician will work with you to deliver the best possible installation solution.
Filters will need to be replaced once per year.FloWater will send you reminder emails as you approach the 12-month timeline each year.
A complete set of Refill Station filters will cost AED 1,100, which includes shipping.
We recommend that you us to schedule filter change maintenance.
If your Refill Station has not been used for an extended period of time of about 30 days (during a move or while on an extended vacation) a flushing protocol and/or partial filter change may be required. Please contact FloWater Customer Service to discuss options in this situation, +971 4 321 8441
Please visit our Warranty page for more details. Click here.
Please visit our Refund Policy page for more details. Click here.
The Refill Station ships FREE for all orders at the website.
Refill Stations will arrive within 7-10 days. This will provide you with enough time to schedule the in-home installation.